Secure Online Payment
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations. At Abella we use SSL (secure socket layer) technology to ensure that your shopping experience is as secure as possible.
Your Order Details
When you place your order you will see the padalock icon in the bottom left of your browser, this shows that our order pages are secure. All Information that is entered in the order pages will be encrypted to ensure secure delivery of your details to us.
Your Payment Details
Your credit or debit card is processed by Protx, one of the leading internet payment service providers. The Protx payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate Protx to obtain confidential information.
Protx Security
Transaction Security:
All transaction information passed between the Abella website and Protx is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to Abella from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that no data passed to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Security for the Shopper:
Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
Data Storage:
All sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data Protx holds is extremely secure and Protx are regularly audited by the banks and banking authorities to ensure it remains so.
Links to banks:
Protx has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Employee access:
No individuals within Abella or Protx are able to decrypt transaction information or cardholder data. The systems only allow access to Protx most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from Abella and Protx employees because the systems never display the full card numbers, even on administration screens.
E-mail Requests:
Please do not send any payment details to Abella via e-mail this is not a secure method of sending confidential information. We will never request confidential information such as payment details via e-mail.
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